Warranty & Support

Realicon Digital Solutions stands behind the quality of our products with manufacturer warranties and dedicated support. This policy outlines warranty coverage and support options.

Product Warranties

All products, like CCTV cameras or access control systems, include the manufacturer’s standard warranty. Duration and terms vary by product—check documentation or contact us for specifics. Most warranties cover defects for 6-12 months.

Warranty Claims

For defective products within the warranty period, contact us at info@realicon.co.ke with:

• Order number.
• Issue description.
• Photos/videos of the defect.
• Proof of purchase.

We’ll guide you through the claim process, arranging repair or replacement.

What Is Covered

Warranties cover defects in materials or workmanship under normal use. For example, a faulty camera lens is covered, but not damage from dropping it.

What Is Not Covered

Exclusions include:

• Damage from misuse, accidents, or neglect.
• Normal wear and tear, like battery degradation.
• Modified or improperly installed products.
• Consumables, like batteries.

Support

Our support team is available Monday–Saturday, 8:00 AM–6:00 PM EAT, at:

• Email: info@realicon.co.ke
• Phone: (+254)711 354180 | 0726096000
• Address: White Angle House (Shop63), Kenneth Matiba Road, Nairobi, Kenya

We assist with product setup, troubleshooting, or warranty inquiries.

Out-of-Warranty Repairs

For non-warranted products, we offer repair services at a fee. Contact us for a quote and to arrange repairs.

Manufacturer Support

Some products require direct manufacturer contact for warranty service. We’ll provide their details upon request.

Extended Warranties

Extended warranties may be available for select products. Inquire with our support team for details and costs.

Frequently Asked Questions

• Q: How long is my warranty?
  • A: Varies by product; check documentation or contact us.
• Q: What’s covered?
  • A: Defects under normal use, not misuse or wear.
• Q: How do I claim?
  • A: Contact us with order details and defect evidence.
• Q: Can I get a refund?
  • A: See our Refund Policy; warranties typically offer repair/replacement.

Legal Rights

This warranty does not affect your consumer rights under Kenyan law. Contact the Consumer Protection Agency for more information.

Contact Us

For warranty or support questions, reach us at the above contact details.