Shipping Policy
Realicon Digital Solutions is committed to delivering your orders efficiently. This Shipping Policy outlines our shipping methods, costs, and delivery times within Kenya.
Shipping Methods
We offer:
- Standard Shipping: KES 500 flat rate, 1-3 business days.
- Free Shipping: For orders over KES 200,000, 2-4 business days.
Order Processing
Orders are processed Monday–Saturday, 8:00 AM–6:00 PM EAT. Orders after 5:00 PM EAT process the next business day. Handling times:
- Standard Shipping: 0-1 business days.
- Free Shipping: 1-2 business days.
Transit Time
Transit time is 1-2 business days, Monday–Friday, for both methods.
Total Delivery Time
- Standard Shipping: 1-3 business days.
- Free Shipping: 2-4 business days.
Shipping Coverage
We ship only within Kenya to physical addresses, not P.O. boxes. For example, we deliver to homes or offices in Nairobi or Mombasa.
Tracking
You’ll receive a shipping confirmation email with a tracking number to monitor delivery status via our website or the carrier’s site.
Damages and Losses
We’re not liable for shipping damages or losses. For damaged or defective products, contact us within 7 days for resolution per our Return Policy.
Packaging
Orders are securely packaged, with fragile items like electronics protected with extra materials to prevent transit damage.
Delivery Delays
Delays may occur due to weather or carrier issues. We’ll notify you with an updated delivery estimate if delayed.
Special Requests
For gift wrapping or specific delivery instructions, contact us when ordering. We’ll accommodate where possible.
Order Cancellation After Shipment
If you cancel after shipment, contact us immediately. If in transit, return shipping costs may apply per our Return Policy.
Multiple Shipments
Multi-item orders may ship separately if sourced from different locations. You’ll receive separate tracking numbers.
Address Changes
To change a shipping address before shipment, contact us promptly. Changes may not be possible once processed.
Contact Us
For shipping questions, reach us at:
- Email: info@realicon.co.ke
- Phone: (+254)711 354180 | 0726096000
- Address: White Angle House (Shop63), Kenneth Matiba Road, Nairobi, Kenya