Payment Information
Realicon Digital Solutions offers secure and convenient payment options. This policy details accepted methods, processing, and security measures.
Accepted Payment Methods
We accept:
- Credit/Debit Cards: Visa, MasterCard, American Express.
- Mobile Money: M-Pesa.
- Bank Transfers: Details provided at checkout.
Payment Processing
Select a payment method at checkout and provide required details. Cards are charged immediately, mobile money uses secure prompts, and bank transfers must be completed within 24 hours to avoid order cancellation. All payments are in Kenyan Shillings (KES).
Security
Payments are processed via secure gateways using industry-standard encryption. We do not store payment details, ensuring your financial data remains safe. For example, M-Pesa transactions are encrypted to prevent unauthorized access.
Payment Confirmation
You’ll receive an order confirmation email upon successful payment. If payment fails, we’ll notify you to update your method.
Failed Payments
If a payment fails, your order won’t process until resolved. Contact us to update payment details or choose another method.
Payment Disputes
For charge disputes, contact us with your order number and issue details. We’ll investigate and resolve, coordinating with your payment provider if needed.
Payment Method Fees
Bank transfer fees are your responsibility. We don’t charge extra for cards or mobile money.
Currency
All transactions are in KES. We don’t accept other currencies.
Payment Terms for Businesses
Business customers may qualify for net payment terms. Contact our sales team for eligibility and details.
Gift Cards
Gift cards may be available for purchase, usable for future orders without expiration. Inquire with our support team.
Refunds
Refunds follow our Refund Policy, processed to the original payment method or as store credit if requested.
Tax Implications
Payments may involve VAT. Consult a tax professional for guidance.
Contact Us
For payment questions, contact:
- Email: info@realicon.co.ke
- Phone: (+254)711 354180 | 0726096000
- Address: White Angle House (Shop63), Kenneth Matiba Road, Nairobi, Kenya