General Terms and Conditions

Welcome to Realicon Digital Solutions (“Realicon,” “we,” “us,” or “our”). These General Terms and Conditions (“Terms”) govern your use of our website and any related services provided by us (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

Introduction

Realicon Digital Solutions is a Nairobi-based leader in automation solutions and integrated security systems, offering products like CCTV cameras, networking solutions, electric fences, access control systems, computer equipment, security systems, and telephone systems. These Terms establish the rules for using our website and purchasing our products, ensuring a fair and transparent experience for all users.

Age Restriction

You must be at least 18 years old to use the Service. By accessing the Service, you confirm that you are 18 or older and have the legal capacity to enter into binding contracts. If you are under 18, you may only use the Service with parental consent.

Account Creation

To access features like order placement or tracking, you may need to create an account. Provide accurate, complete, and current information during registration. You are responsible for keeping your account password confidential and for all activities under your account. Notify us immediately at info@realicon.co.ke if you suspect unauthorized use or a security breach.

Content Posting

If you post content, such as product reviews or comments, you warrant that:

• You own or have rights to the content.
• The content is accurate and not misleading.
• It does not infringe third-party rights.
• It complies with Kenyan laws.

By posting, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, publish, and distribute the content. For example, a review of a CCTV camera may be featured on our website to help other customers.

Content Restrictions

Do not post content that:

• Is unlawful, threatening, abusive, defamatory, obscene, or invasive of privacy.
• Impersonates others or contains malicious code like viruses.
• Disrupts the Service or attempts unauthorized access.

We reserve the right to remove any content violating these Terms. For instance, posting offensive comments about a product will result in removal.

Copyright Policy

We respect intellectual property rights. If you believe your work has been copied in a way that infringes copyright, provide:

• A signature of the copyright owner or authorized agent.
• Identification of the infringed work and the infringing material.
• Your contact details.
• A statement of good faith belief and accuracy.

Send notices to info@realicon.co.ke. We will investigate and act promptly.

Placing Orders

To order, provide accurate details like name, email, phone, billing, and shipping addresses, and payment information. At checkout, review your cart, select a shipping method, and choose a payment option. You’ll receive an order confirmation email with details. Orders are processed within 1-2 business days, and you’ll get a shipping confirmation with tracking information. If you receive incorrect items, contact us within 7 days at info@realicon.co.ke.

Order Cancellation

We may cancel orders due to:

• Product unavailability.
• Pricing or description errors.
• Suspected fraud.

You’ll be notified and refunded promptly. You may cancel before shipment by contacting us.

Prices Policy

Prices are in Kenyan Shillings (KES) and include taxes. We may adjust prices before order acceptance. If a price changes post-order, we’ll contact you for confirmation. For example, if a networking router’s price increases due to supplier costs, we’ll inform you before proceeding.

Payment Methods

We accept:

• Credit/Debit Cards (Visa, MasterCard, American Express).
• Mobile Money (M-Pesa, Airtel Money).
• Bank Transfers (details at checkout).

Payments are processed securely, with cards charged immediately, mobile money via prompts, and bank transfers due within 24 hours. We do not store payment details.

Promotions

Promotions, like discounts on electric fences, have separate rules provided at the time. These rules take precedence over these Terms if there’s a conflict.

Intellectual Property

Our Service, including text, logos, and images, is owned by Realicon and protected by copyright and trademark laws. You may not use our content without permission. Unauthorized use, like copying our logo, may lead to legal action.

Feedback

Feedback you provide, such as suggestions for new products, grants us a royalty-free license to use it without compensation. For example, suggesting a new CCTV feature may lead to its inclusion in our catalog.

Links to Other Websites

Our Service may link to third-party sites we don’t control. We’re not responsible for their content or practices. Review their terms before engaging.

Termination

We may terminate your account for:

• Breaching these Terms.
• Legal requests.
• Service discontinuation.
• Technical issues.

You’ll be notified via email or the Service.

Limitation of Liability

Realicon is not liable for indirect, incidental, or consequential damages, like loss of profits, from:

• Service use or inability to use.
• Third-party conduct or content.
• Unauthorized access to your data.

Our liability is limited to the amount paid for the product or KES 100 if no payment was made.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided without warranties. We don’t guarantee uninterrupted, secure, or error-free operation. Use is at your risk.

Governing Law

These Terms are governed by Kenyan law, excluding conflict of law rules.

Disputes Resolution

Disputes will be resolved through good faith negotiations. If unresolved within 30 days, they may be submitted to Nairobi courts.

Contact Us

For questions, contact:

• Email: info@realicon.co.ke
• Phone: (+254)711 354180 | 0726096000
• Address: White Angle House (Shop63), Kenneth Matiba Road, Nairobi, Kenya