Privacy Policy
Realicon Digital Solutions values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and safeguard your data when you visit our website or purchase products like CCTV cameras, networking solutions, or access control systems. We operate in full compliance with the Kenyan Data Protection Act of 2019 and other relevant regulations to ensure your trust in us as an e-commerce provider based in Nairobi.
What Information We Collect
When you interact with our website or make a purchase, we collect two main types of information: personal information and browsing data. Personal information includes your full name, email address, phone number, billing and shipping addresses, and payment details such as credit card numbers or mobile money transaction IDs. We collect this when you place an order, create an account, or contact us for support. Browsing data, on the other hand, includes technical details like your IP address, browser type, device information (e.g., whether you’re using a phone or computer), the pages you visit, and the time you spend on our site. This is gathered automatically through cookies and similar technologies to help us understand how you use our platform.
We need your name and address to ship your order, your email or phone for communication, and payment details to process transactions securely. Browsing data helps us see trends—like if lots of people check out our electric fences—so we can stock what you love. We don’t collect more than we need, and we aim to keep your experience smooth and relevant.
How We Use Your Information
We use your information to provide you with a seamless shopping experience. Specifically, we process your personal details to fulfill your orders, including verifying payments, preparing shipments, and delivering products to your address. For example, if you order a CCTV camera, we use your address to send it and your email to confirm it’s on the way. We also use your email or phone number to send you order confirmations, shipping updates, and responses to any questions you might have.
Beyond that, we analyze browsing data to improve our website—say, by making popular products easier to find or fixing a page that loads slowly. If you opt in, we’ll send you promotional emails about new security systems or special discounts. You can unsubscribe from these anytime by clicking the link in the email or contacting us directly. We might also use your data to personalize your experience, like suggesting accessories that match your past purchases, but only if you’re okay with it.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted partners who help us run our business. For example, we share your name and address with shipping companies to deliver your order, or your payment details with secure payment processors like M-Pesa or Visa. These partners are legally bound to protect your data and only use it for the tasks we assign—like getting your package to your doorstep.
We may also disclose your information if required by Kenyan law, such as in response to a court order, or to protect our rights, property, or safety in cases like suspected fraud. If a legal authority asks for your data, we’ll only share what’s necessary and ensure it’s handled according to the law. Other than that, your information stays with us and our trusted team.
How We Protect Your Data
Your security is a priority. We use industry-standard measures like encryption to protect your data during transmission—think of it as a secret code that keeps your payment details safe when you check out. Our servers are secure, and we limit access to your information to only those employees who need it to do their jobs, like processing your order. We also regularly update our systems to guard against threats like hacking or data breaches.
While we take every reasonable step to prevent unauthorized access, loss, or misuse, no online system is 100% foolproof. If something goes wrong—like a breach—we’ll notify you and the authorities as required by law. We encourage you to keep your account password private and contact us if you suspect someone’s accessed your account.
Your Rights Under Kenyan Law
The Kenyan Data Protection Act of 2019 gives you specific rights over your personal information. You can ask us to show you what data we have about you, correct any mistakes (like a misspelled name), or delete your information if we no longer need it for legal or operational reasons. You can also object to us using your data for things like marketing or ask us to limit how we process it.
To exercise these rights, email us at info@realicon.co.ke or call (+254)711 354180, and we’ll respond within 30 days. We might ask for proof of identity to ensure it’s really you making the request. If you’re unhappy with how we handle your data, you can complain to the Office of the Data Protection Commissioner in Kenya.
Cookies and Tracking
Our website uses cookies—small files stored on your device—to make your experience better. For instance, cookies remember your cart items or preferences, like showing prices in KES. They also help us see which products are popular—like if everyone’s browsing networking gear—so we can improve our offerings. We might use similar tools, like pixel tags, to track how you move through our site.
You can control cookies through your browser settings or our website’s cookie popup, choosing to accept or reject them. Rejecting cookies might limit some features, like saving your cart, but you can still shop with us. We’ll let you know what each cookie does when you first visit, so you can decide what’s right for you.
International Data Transfers
Right now, all our data processing happens in Kenya, so your information stays local. If we ever need to transfer your data outside the country (say, to a cloud provider), we’ll ensure it’s protected under agreements that meet Kenyan legal standards. We’d only do this if it’s necessary—like for a faster website—and we’ll update this policy and let you know if it happens.
Children’s Data
Our services aren’t aimed at kids under 18, and we don’t knowingly collect their data without parental consent. If you’re a parent and think we’ve accidentally collected your child’s information—like if they ordered something without your okay—please contact us, and we’ll remove it promptly. We might ask for proof it’s about a minor, just to be sure.
How Long We Keep Your Data
We keep your information only as long as necessary. Order details might stick around for a few years—say, five or seven—to comply with tax laws or handle warranty claims. Browsing data might be deleted sooner, like after a few months, unless it’s anonymized for analytics (meaning we strip out anything that identifies you). Once it’s no longer needed, we securely delete it using methods that make it unrecoverable.
Updates to This Policy
We might tweak this policy as our business or laws change—like if we add new products or Kenya updates its privacy rules. Any updates will be posted on our website, and we’ll use the latest version from the moment it’s up. We might email you about big changes, but it’s a good idea to check back occasionally to stay informed.
Get in Touch
Questions about your privacy? Reach us at:
- Email: info@realicon.co.ke
- Phone: (+254)711 354180 | 0726096000
- Address: White Angle House (Shop63), Kenneth Matiba Road, Nairobi, Kenya
We’re here to help with any concerns, whether it’s about your data, our practices, or how to opt out of emails. Your trust matters to us, and we’ll do our best to keep it.mated spam detection service.